FREQUENTLY ASKED QUESTIONS
Questions About Our Products
Do you use archival materials?
We use museum-quality archival materials, including acid-free and lignen-free canvas with UV-resistant coating and acid-free papers. We use acid-free water-based inks.
What is the quality of your prints?
Framed prints come with acrylic and optional matting to protect the print. Each moulding is carefully inspected to meet the gallery quality you expect. Canvas prints are printed directly onto museum quality canvas material using high-quality archival inks. All prints are delivered display-ready with hanging hardware attached.
Limitations on Sizes for Some Media and Styles
Print sizes offered are based on the aspect ratio of the original artwork. Some media, frames or mounting options are not available for all sizes or larger sizes:
Frames for Paper Prints: Maximum size is 30×40 inches.
Canvas Prints: Maximum size for a Canvas print is 42×92 inches..
Frames for Canvas Prints: Maximum size is approximately 40×40 inches.
Metal Prints: Maximum size for a Metal print is 48×96 inches.
Acrylic: Maximum size for an Acrylic print is 43×96 inches.
Standout Mounts: ONLY AVAILABLE FOR FUJI DEEP MATTE VELVET photo paper in the following sizes: 8×10, 10×8, 8×12, 12×8, 10×10, 10×20, 20×10, 11×14, 14×11, 12×12, 12×18, 18×12, 16×16, 16×20, 20×16, 16×24, 24×16, 20×20, 20×24, 24×20, 20×30, 30×20, 20×40, 40×20, 24×36, 36×24, 30×40, 40×30.
Why are my prints darker than they looked online?
Images will always appear brighter on a computer screen or on your phone, due to back lighting (light source is behind the image). We do our best to make the digital files that are sent to the printer as accurate to the originals as possible. The originals were not created on a computer, but were created by hand. So some variation from the original is necessary to brighten the image for reproduction. But too much brightening is not desirable either.
In addition, to view correct colors on a computer screen requires calibration for color. If you are viewing images on a computer that is not calibrated for color, or is calibrated for a different color profile than the one we are using, then the colors of your print may not be the same as what you are seeing online.
Questions About Shipping
Shipping Times for Customers in the U.S:
All print products (reproductions) are shipped from our fulfillment partner Bay Photo, in California. Shipping times range from 1-7 business days. Please be prepared for possible shipping delays due to Covid-19. You will receive a tracking number as soon as your order has been shipped.
Production Times
Estimated Production Time (normal production time) as of 10-29-2020:
Photo Prints – 1-2 Days
Photo Prints with Mounting – 2-3 Days
Framed Prints – 3-4 Days
Metal Prints – 2-3 Days (COMING IN 2021)
Canvas Prints – 2 Days
Fine Art Prints – 1 Day
Wood Prints – 3 Days (COMING IN 2021)
Acrylic Prints – 8 Days
What Shipping Service do you you use?
We ship worldwide with USPS, UPS and FedEx. We are partnered with Bay Photo in California, USA. They will choose the most cost-effective shipping carrier based on the items ordered and their destination.
What Are the Shipping Costs?
The cost of shipping is based on the wholesale value of your shopping cart — not based on the retail price of your order. As a result, orders with the same retail price may have different shipping costs. We are working with our fulfillment partner to create an accurate chart of shipping prices. Contact us if you need more information.
* Due to shipping requirements, pieces with a long side greater than 40″ or a short side greater than 30″ may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Do You Charge Sales Tax?
If you live in Texas, USA, you will be charged Sales Tax. Orders to all other locations are tax-free.
Crates for Oversized Items and Freight Shipping
Due to shipping requirements and the potential for damage, some products over 30″ on the short side, or over 40″ in length must be crated at an additional cost. Products over 40″ long that are shipped flat may require freight shipping.
Crates for prints from 30×40 to larger than 40×60 range from $15.00 to $20.00. Crate fees are included in the product total.
Bay Photo can provide crate prices and freight quotes for oversized, International or large orders. Contact us or call Bay Photo directly for additional shipping fees before you place your order: support@bayphoto.com; 1-800-435-6686.
If you call Bay Photo, be sure to let them know you are purchasing an item from one of their Art Storefronts’ vendors, The Kuhlman Archive, as we may have different pricing than the general public.
Please allow additional time for international and freight delivery. All additional Crate and Freighting Fees will be billed separately after processing your order.
Large Orders
Shipping quotes are available for large orders . If you reside outside the Continental US, including Alaska and Hawaii, contact us or our fulfillment partner Bay Photo at 1-800-435-6686 regarding your shipping options and to receive a quote.
If you contact Bay Photo, be sure to let them know you are purchasing an item from one of their Art Storefronts members, The Kuhlman Archive, to ensure you are given the correct cost of shipping.
APO Shipping
APO shipping is charged regular shipping cost and sent via USPS. We are not responsible for duties and taxes required for international shipping.
Questions About Our Return Policy
Can I return the item I purchased if I change my mind?
All sales are FINAL.
What should I do if my order was damaged during shipping?
1. CONTACT US IMMEDIATELY: If your order arrives damaged, we can replace it. Contact us within 3 days of receipt of the item to inform us of the damage.
2. PHOTOGRAPH THE DAMAGE: Before opening the package, please take photos of the exterior of the damaged shipping box. Then take photos of any packaging / padding protecting the prints, and any damage to the prints.
3. EMAIL US THE PHOTOS WITH DESCRIPTION OF THE DAMAGE: Then email us the photos with a description of the damage so we can determine if the item needs to be sent back to us.
4. SAVE THE ORIGINAL PACKAGING: Keep all the original packaging in case you need to send the item back to us. If you dispose of the original packaging, you’ll be responsible for purchasing adequate packaging materials.
5. REPACKAGING THE ITEM FOR RETURN SHIPPING: Repackage the artwork using the original packaging materials. Use extra padding or packaging, if necessary, to prevent additional damage during the return shipping.
6. SHIPPING: Ship your return package using a traceable shipping method, and email the shipping details and the tracking number to us.
If we conclude that the artwork was damaged as a result of poor packaging, you will not be responsible for return shipping costs, and we will refund the cost of return shipping. Other situations of damaged items will be reviewed and refunds determined on a case by case basis.
Other damage, not due to shipping:
If your prints arrive damaged or defective, but the packaging has not been damaged, then take photos of the packaging and the prints, save all packaging, and contact Bay Photo with your order number for further instructions: support@bayphoto.com; 1-800-435-6686. If you dispose of the original packaging, you’ll be responsible for purchasing adequate packaging materials for return shipment.
What can I do if I received the wrong item?
If you received the wrong item, we can replace it. Contact us within 3 days of receipt of the item for further instructions. Keep all packaging so you can send the item back to us in the original package. If you dispose of the original packaging, you’ll be responsible for purchasing adequate packaging materials. Please call or email us explaining the situation. Contact us for Customer Support: (512) 203-9375, 10 a.m. – 6 p.m., Monday thru Saturday, CST.
Need to Change Your Order?
Can I change my order before it is shipped?
If you have completed payment on your order, there is a 25% fee for any changes after the order is placed. If you need to change your order, please call us for Customer Support: (512) 203-9375, 10 a.m. – 6 p.m., Monday thru Saturday, CST.
Can I cancel my order before it is shipped?
If you have completed payment for your order, but your item has not be shipped, you can cancel the order and receive a refund. There is a 25% restocking fee for cancellations. If you need to change your order, please call us for Customer Support: (512) 203-9375, 10 a.m. – 6 p.m., Monday thru Saturday, CST.